Confidentiality of customer information is an important content in the Code of Ethics and Professional Conduct according to Vietnamese law in general and the Law on Lawyers in particular. The principle of confidentiality is not only a legal obligation but also one of the factors that create the reputation and success of lawyers and law practice organizations. We are deeply aware that as a consulting organization, operating related to corporate law, as well as our members, we are always committed to ensuring compliance with professional rules and protecting customer information. .
Information security for clients is very specifically stipulated in Rule 12 of the Code of Ethics and Professional Conduct for Vietnamese Lawyers: "Lawyers are obliged to keep client information confidential when performing their duties." performing legal services and even when those services have ended, unless otherwise agreed by the customer or as prescribed by law; Lawyers have the responsibility to ask their relevant colleagues and employees to commit not to disclose confidential information they know and to clearly explain that if they do, they will be responsible before the law." That is the reason why NBLaw always upholds the principle of information security in all its activities.
1. Customer information and purpose of use:
Customer information includes: contact data (full name, email, phone, address...) from the contact section through channels such as: website or phone Hotline, Zalo, Skype, Messenger. .. the information that customers convey and share (speaking, writing, images, clips, recordings...) to us during the process of receiving and resolving cases and customer files. ; HT Law only uses customer information for the sole purpose of ensuring customers' legal rights when customers request, such as contacting customers for service consultation, authorized representatives or other activities. Other legal issues to resolve customer cases and files.
2. Commitment to information security :
Confidentiality of customer information is an obligation, a working principle, and a respect and guarantee of the rights and interests of customers when coming to us. Therefore, we commit that all customer information such as personal and private information, information provided about services, and customer support needs will be absolutely confidential.
Accordingly, we implement the principle of customer information security in all company activities, such as: All personnel from senior levels to members when participating in work sign a contract with a commitment to confidentiality. customer information and commitment to keep the Company's profile information confidential; Stipulate customer information security terms in service contracts with customers; Do not provide customer information to third parties without the customer's consent and/or only when there are other provisions of law related to this issue.
+ In case a customer complains related to the disclosure of customer information and the misuse of customer information, we will resolve it according to a strict verification and handling mechanism. If necessary, the intervention of competent agencies and organizations will be requested.
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